Question 1

What plans are available and how much do they cost?

Accepted Answer

Free — $0. Try the platform with limited access, 1 user. Professional — $49/month (1 user). Full web application + AI Assistant. Team — $499/month (5 users). Web application + AI Assistant + limited API access (30-day window). Enterprise — custom pricing. Full access, unlimited users, full history, dedicated support.

Question 2

Are there annual plans?

Accepted Answer

Yes. Annual plans include a significant discount (effectively two months free) and can be paid via invoice or bank transfer. Professional annual is $499/year. Team and Enterprise annual pricing is available on request.

Question 3

Is there a free tier?

Accepted Answer

Yes, there is a free tier at $0/month. It includes 1 user with limited web application access — no credit card required. Create your free account on the pricing page.

Question 4

What is the difference between a free account and an evaluation?

Accepted Answer

A free account gives you instant, limited web application access — no credit card or request needed. An evaluation provides 14 days of unrestricted full-platform access by request. Start with the free account, and request an evaluation if you need full access to validate against your workflows.

Question 5

What is included in the API access?

Accepted Answer

The Team plan includes Intelligence API, IOC API, OpenCTI, and MCP access with a 30-day rolling window. The Enterprise plan includes all of these with full history.

Question 6

Is there a free evaluation?

Accepted Answer

Yes. We offer a free 14-day full-access evaluation by request. You get unrestricted access to the platform to evaluate it against your real workflows.

Question 7

How do I request evaluation access?

Accepted Answer

Submit a request via our contact form. Our team reviews and provisions access within one business day.

Question 8

Does the evaluation require a credit card?

Accepted Answer

No. Evaluation access is free and does not require a credit card.

Question 9

How fast can I get started?

Accepted Answer

Immediately. Once your subscription or evaluation is approved, you receive onboarding instructions and can start analyzing threats in under five minutes.

Question 10

What payment methods are accepted?

Accepted Answer

Monthly subscriptions are processed via LemonSqueezy with credit cards, PayPal, Google Pay, and Apple Pay. Annual and Enterprise contracts support invoicing and bank transfers.

Question 11

Can I cancel my subscription?

Accepted Answer

Yes, anytime, directly from your dashboard. Your access remains active until the end of the current billing cycle.

Question 12

Where can I get receipts and manage my subscription?

Accepted Answer

You receive a receipt by email after purchase. You can also manage subscriptions and download receipts at app.lemonsqueezy.com/my-orders/.

Question 13

Do you offer custom or volume pricing for larger organizations?

Accepted Answer

Yes. The Enterprise plan includes custom volume pricing, unlimited users, full history, and dedicated support. Contact us for a quote.

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